FAQ

Our chauffeurs wait 15 minutes after the scheduled pick up time and then leave and continue to their next destination. If a shuttle leaves you after the 15 minute wait time you can call 1-877-789-1947 and see when our next shuttle is leaving that location and make another reservation.

It is very important that you make it to your shuttle early or communicate with us and let us know how far you are. If we have no communication with the customer we will leave after waiting 15 minutes.

College Shuttle is a weekend service so when you miss your shuttle you can not catch another shuttle until the following week.

We only communicate with college students and parents of college students so having innovate ways to communicate is very important. research shows that 90% of college students prefer to use text message to communicate, so we did our research, listened to our customers and decided to use text messaging to send times, answer questions and sometimes even take reservations. Students can request for us to email of call them also.

Yes, we have stops at multiple metro stations. you can find our drop of location on our book a ride section.

College Shuttle maintains a “Lost & Found” department to assist customers in locating items lost on the shuttle. All inquiries should be requested through the form on the Contact Us page on our website. College Shuttle is not responsible for any items that were lost by a passenger on our shuttles.

You may reach us through the Contact Us page, or by sending an email to Service@collegeshuttles.com

You can follow us on Twitter @collegeshuttles and Facebook . We may also send trip updates, important announcements and periodic newsletters to the email address that was used to book the reservation.

Yes, you can change the personal information we hold for you related to your name, address, etc. Simply log in and select personal information from the top menu bar. Make any necessary adjustments and then save your changes.

You can create a new one by using the Forgot password link.
If that does not work for you we will reset it for you and send and email.

Food and non-alcoholic beverages may be carried on board for personal consumption.

Please call to explain the necessary needs of the customer to a college shuttle representative and after understanding we will let you know the best option.

If you normally use a wheelchair and are able to climb a few steps into the vehicle, we will store your foldable wheelchair and the driver will help you into your seat.
However, if you normally use a wheelchair and you need to remain in it for your trip on College Shuttle, please do NOT purchase your ticket on collegeshuttles.com, but call 877-789-1947 and explain to the customer service agent the date, time and destination of your travel plans. The agent will check that there is space on the trip you want. If there is room on the trip, then a bus with a wheelchair lift or ramp will be allocated to that trip. If the trip you want is full or unavailable in you area, the agent will suggest other options

If you normally use a wheelchair, scooter or similar assistive device and you need to remain in it for your trip on College Shuttle, it is very important that you make your reservation as early as possible, but no less than 72 hours before the date of intended travel. In the event that you fail to make a reservation more than 72 hours in advance, collegeshuttles.com will make reasonable efforts to accommodate your travel needs on one of its shuttles. However, College shuttle reserves the right to deny travel on a specific trip in the event that you cannot be safely accommodated within the requested time frame.

College Shuttle operates a variety of vehicles. Depending on the vehicles, we have DVD players and WIFI available. College shuttle will make a reasonable effort to provide Wi-FI services free of charge to evey passenger. If WIFI service is not available no refund will be issued

If you have any additional questions, comments, or other general customer service inquiries, please email us at service@collegeshuttles.com For other, immediate questions call us at 1-877-789-1947 . We’ll be happy to assist you!.

Not many… we ask that you be respectful of your fellow passengers. Use headphones if you listen to music or watch a movie. We don’t allow disruptive behavior such as loud conversations, smoking on the van, music or fighting. The driver will warn the offending parties once and if needed the driver will escalate to the proper authorities. We have a zero tolerance policy for alcohol, drugs, weapons and unruly behavior

The majority of our bus fleet is 15 passenger vans. We also operate 4 passenger sedans to keep costs low. our fleet is well maintained, We are very serious about safety.

College Shuttle has purchased Insurance in accordance with our legal responsibility. All legal liabilities to third parties, to include damage to property and personal injury are covered. Our maximum liability to you for any loss or damage to your luggage, on College Shuttle services under any and all circumstances is limited to $75 for all such loss or damage.

No, we operate on a first-come first-serve basis. If some seats are occupied, the driver may ask the seated customer to move to a different seat to make place for a disabled person. But, if that customer refuses, he/she cannot be forced to move.

We will not allow smoking or consuming alcoholic beverages on our buses and it will be strictly enforced in order to protect the safety of our passengers and drivers.

Food and snacks are allowed as long as it is not objectionable to the other passengers and the bus is kept clean. All trash should be put in the trash bags provided.